Client:

Ms Karen Castle, HR Director of Johnsons the Cleaners.

Brief

Our brief was to create, write and present a bespoke series of four interactive Employment Law Training sessions to Heads of Department, Regional and Area Managers. We were charged with increasing delegate knowledge of Employment Legislation with the purpose of improving business performance. The client also wanted to raise awareness of the operational and financial issues that are created from procedural non-compliance and help remove the feeling of ‘exemption’ from the legislation.

Project Delivery
Seminars & Solutions undertook the following to deliver the brief:

• Intelligence gathering from HR and associated departments
• Incorporating Johnsons’ policies, procedures and entitlements and
  translating relevant Employment Legislation into the language of the
  delegates, showing the vital need for compliance in daily operations
• Compiling and creating a training programme
• Creating supporting course collateral
• Post event evaluation with HR Director, analysing and assessing
  delegate feedback

Results
The considerable benefits to Johnsons were:

• Reduction in the costs of wasted management time in workplace disputes and litigation
• Increased knowledge of Employment Law, reducing outsourcing costs of legal advice
• Release of HR expertise from costly procedural burden
• Increased HR literacy, engagement and cooperation from Department
  Heads, Regional and Area Management Teams
• Heightened procedural awareness
• Increased proficiency and performance
• Measurable return on investment

Delegate Feedback

“I now have a clearer understanding and clarity of Employment Law and from this session have the ability to apply that in the workplace.
Outstanding delivery - thank you”.

“The content and delivery was excellent, informative and focused on
relevant issues in the business.”

____________________________________________________________

Case Study 2

Client:

The BOC Solution

Seminars & Solutions recently held a four-day training series with over fifty delegates for BOC. Seminars & Solutions provide Employment Law Training and Seminars for Leaders and Line Managers in the Call and Contact Sector Industry. The company run by Fiona McKay, provided BOC’s management team with bespoke sessions on Line Management and Legislation for their UK Customer Service Centre. The aim was to explore the role and responsibilities of Team Leaders and Line Managers in Employment Law compliance.

With the recession upon us, there is an increasing pressure on Mangers to ensure their employees are happy and productive within the workplace, and also to reduce potential costly conflicts. Seminars & Solutions provided the CSC Management Team with bespoke training; teaching managers how to deal with employee issues and thereby supporting BOC to operate as a high performance organisation. The training is provided is unique; incorporating proven practical skills which are easy to apply and understand, enhancing the way a manager and the business operates.

Barbara Blackburn, CSC Learning and Development Manager, BOC commented “After meeting Seminars & Solutions over twelve months ago it was clear that we could definitely benefit from some Employment Law awareness sessions as part of our ongoing programme of management support bite sized training at the Customer Service Centre in Worsley. Seminars & Solutions engaging style of delivery has made receiving training in a complex subject interesting and enjoyable, as well as hugely valuable for all attendees. We have now had four sessions delivered tailored to our HR policies, to around fifty managers ranging from Team Leaders up to Director level. The feedback has been 100% positive”.

Fiona McKay, Director, Seminars & Solutions commented “We bring the law alive and translate it, giving managers the knowledge and the skills to effectively apply it. Once managers see how that affects operations; that’s then the catalyst for significant change. It’s powerful and can transform people issues and business performance”.

BOC Gases operates in over thirty countries providing solutions based on the supply of gases, equipment, consumables and services for manufacturing, healthcare, advanced technology and research industries.